At 1win Casino our goal is to make your gaming experience enjoyable and exciting, but we support the principle of responsible gambling and believe this form of entertainment should be practiced with moderation and awareness.
We recognise the existence of gambling disorder, a condition associated with a strong dependence on gambling, difficulty limiting the money or time spent on play, and which can cause harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce, or stop our members’ gambling activities at their request. Indeed, each player has the option to:
- Choose to suspend gambling for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly, or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a waiting period of 7 days is required. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting increasing amounts of money to achieve the same level of excitement?
- Do I hide from my loved ones that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with a loved one?
If you answered Yes to most of these questions, it may be time to consider using our self-limitation tools or seeking help — which is not a sign of weakness, but of strength and wisdom.
Our team is also available if you wish to discuss gambling-related issues. We will listen without judgment and strive to provide whatever solutions and assistance we can. Feel free to contact us via live chat or by email at [email protected].
